Warranty conditions

The five-year ACT warranty applies to all ACT products, unless mentioned otherwise before or during the moment of purchase. After buying a second-hand ACT product the remaining period of warranty is measured from the moment of purchase by the product’s initial owner.

ACT warranty applies to all ACT products and parts, indissolubly connected or mounted to the product it concerns. Power supply adapters, batteries, antennas and all other products not directly integrated in or connected to the main product or products of which, without reasonable doubt, can be assumed that wear and tear during use will show a different pattern than the main product, are not covered by the ACT warranty. Products are not covered by the ACT warranty when exposed to incorrect/improper use, external influences or when opening the service parts of the product by parties other than ACT.

ACT may use refurbished materials for repair or replacement of your defective product. ACT cannot be held responsible for changes in network settings by internet providers. We cannot guarantee that the ACT networking product will keep working when settings are changed by the internet providers. ACT cannot guarantee the working of web services, apps and other third party content that is available through ACT products.

ACT will always try to provide updates for our products as long as it is technically possible. This involves both functional and security updates. The product support will last at least the first 5 years after the product introduction. However, there will always be situations where hardware is so outdated that updates are no longer technically possible. Additionally, some functionalities can be enabled by third parties.

When my product gets defective
Should you encounter a product rendered defective for reasons other than described above: Please contact your point of purchase for taking care of your defective product.